Office of Business Affairs

Customer Service Commitment

Business Affairs is committed to meeting the needs of our customers.  This will be accomplished by:

  • Providing a high level of customer service to our internal and external customers
  • Providing consistant administration of all processes, policies, and procedures
  • Providing accurate and complete information

We also recognize the importance of thoroughly understanding our customers.  Our staff members will:

  • Provide guidance to our customers' requests by asking "the right" questions needed to resolve issues and to provide quality service
  • Ensure understanding by summarizing or paraphrasing important requests

In all of our interactions with our customers, Business Affairs staff will be professional, polite, and timely by:

  • Answering our phones with our name and the name of our department
  • Acknowledging, answering or redirecting incoming requests within a time specified by our department standards
  • Having a process in place to remind ourselves to respond, when follow-up is required
  • Seeking out positive, intentional interactions with customers (we will walk a lost individual to their destination, instead of just providing directions)