Office of Business Affairs

Customer Service Commitment

Business Affairs is committed to meeting the needs of our customers.  This will be accomplished by:

  • Providing a high level of customer service to our internal and external customers
  • Providing consistant administration of all processes, policies, and procedures
  • Providing accurate and complete information

We also recognize the importance of thoroughly understanding our customers.  Our staff members will:

  • Provide guidance to our customers' requests by asking "the right" questions needed to resolve issues and to provide quality service
  • Ensure understanding by summarizing or paraphrasing important requests

In all of our interactions with our customers, Business Affairs staff will be professional, polite, and timely by:

  • Answering our phones with our name and the name of our department
  • Acknowledging, answering or redirecting incoming requests within a time specified by our department standards
  • Having a process in place to remind ourselves to respond, when follow-up is required
  • Seeking out positive, intentional interactions with customers (we will walk a lost individual to their destination, instead of just providing directions)

2013 Customer Satisfaction Survey

Beginning in October 2013, faculty, staff, and students of the University of Michigan - Dearborn campus, as well as visitors to campus, will be able to engage in a short survey regarding interactions with the departments under the umbrella of Business Affairs.  Results of this survey will assist in continuing our efforts to provide outstanding customer service.

 The survey will be available beginning October 15, 2013 and close January 31, 2014

Please click on the link below to take this important survey: