FAQ

In the meantime, here are some answers to recent questions:

What is this change?

You will be able to contact us from one number and one email address for IT requests and problems. By calling 313-593-HELP or emailing us at umd-helpdesk@umich.edu, your questions will be answered by Helpdesk technicians who can resolve many problems over the phone remotely. More complex issues will be elevated for specialized assistance. 

What if I am calling about a classroom emergency?

A technician will be dispatched immediately for classroom emergencies, this is a high priority call which will be responded to right away. We understand how important time is for classroom learning and engagement. We are committed to short response times to minimize these disruptions.

Why transition now?

Transitioning during summer will allow us to work out unexpected complications during non-peak periods. By changing to one point of contact, all calls, emails, and tickets are streamlined to provide quick and accurate support.

What's happening to my IT support staff?

Your Neighborhood IT support staff are still located within the units to take care of your unique needs. By joining together, you're gaining more staff that work together on problems and support each other.

Is Fairlane included?

We are splitting this into two phases to make sure it is a smooth transition for everyone. While Fairlane faculty and staff can call the Helpdesk number at anytime for requests, additional Helpdesk technicians will be added on the Fairlane Center side starting Summer II.

What kind of support will be provided? 

Classroom Emergencies

Hardware & Software Recommendations

Reimaging Computers

Troubleshooting Problems

Accounts and Passwords Requests

All IT needs and requests

When is this happening? 

Summer I, May 5th for Main campus. We aren't leaving Fairlane campus out - Phase II begins Summer II for you. In the meantime, just keep doing what you're doing. 

How do I contact the Helpdesk to get support? 

One Phone Number: 313-593-HELP (4357)

One Website: helpdesk.umd.umich.edu