Help Desk

Location:   Room 1070B Mardigian Library

Phone(313) 593-4357

Emailumd-helpdesk@umich.edu

Regular HoursMonday - Thursday, 8am - 9pm ,Fridays 8am - 5pm

Break/Holiday Hours:  Monday - Fridays 8am - 5pm

 

Welcome to the ITS Helpdesk!  We provide first line computing support for business and student services units, and assist many students, faculty, and staff.

 

Request Assistance

 

By Phone:     (313) 593-4357

Call during regular business hours to speak with a Help Desk technician who will try to answer your questions or resolve your problem immediately. You can also leave a voicemail message on weekends and evenings, and your request will be processed the next business day.

 

By Email:  umd-helpdesk@umich.edu

Send us an email anytime of the day or night. Messages received during regular business will generally be answered the same day.  Messages received after hours will be answered the next business day.

 

After Hours Emergency:   (313) 583-6344

ITS has network/systems staff on-call 24/7.  If you need to report an emergency or major outage, contact the ITS On-Call phone.  If no one is immediately available, leave your name and phone number and a technician will return your call within 15 minutes.  If you cannot reach the On-Call technician, contact UM-Dearborn Public Safety at (313) 593-5333.

Note: For non-emergency or desktop problems, please call and leave a message with the ITS Help Desk.  Your problem will be responded to the next business day.

 

Ticket System:

When you contact us, we immediately enter your request into our ticket tracking system. We will ask for your location, phone number, email address and a summary of the problem. You will be assigned a ticket number and will receive an email confirmation for your records.  ITS staff will track your ticket, recording any information related to the problem and solution. Once your ticket is closed, you will be notified by email. Please let us know if you have any follow up questions or problems. Even if we resolve your problem immediately by phone, creating the ticket will help us keep a record of the types of problems encountered, so that we can develop better methods for providing support to the campus.

 

Create Your Own Ticket

You can also create a ticket and put it into our queue by going to https://helpme.umd.umich.edu