Identity Guide

Content Manager FAQ's

Below are answers to common questions asked by Web site content managers using the new content management system, Typo3.

Please direct all questions and concerns
to your school/unit Level 1 Content Manager or the Web Coordinator

Getting Started
Managing Your Content
Tracking Reports

Getting Started

Q: How do I get training?
A: Consult with your designated school/unit Level One Content Manager (CM-I). The CM-I will determine your level of access and request that a User Profile be created for you by the ITS Helpdesk. Please review the Web Management Policies and Procedures for more information.

Q: Who is my Level One Content Manager?
A: Visit the Web Contacts page for a list of identified CM-Is

Q: I don't have rights to edit or manage my designated pages. How do I get rights to those pages?
A: First consult with your CM-I. Then, contact the Helpdesk

Managing Your Content

Q: What will happen to the old Web pages once we flip the switch to the new pages? Will they still be available in an archived way for people on campus to reference?
A: The current plan is to provide access to the old content through both the Web and direct file access through the file servers (SFTP).  There is no plan to delete or remove anything until we are sure we don't need it.  After 18 to 24 months we will start asking if we can archive them to DVD or something similar.  We really don't want to delete anything, if for no other reason then the history of it.

Q: Can I schedule start and stop times for certain pages of information?
A: Yes. Please be sure to remove all links to that page after the stop date.

Q: There is an exclamation point next to a page that I want to edit. Why? What does that mean?
A: Another content manager has access to the page and is editing the page. Typo3 allows more than one user to edit a page at the same time. When you try to edit the page, a yellow box will appear with the user’s name who is currently editing the page. It is suggested that you contact the user prior to making any changes to the content on the page in question.

Q: I want to create a page with content from another person's, e.g. I want the Maps and Directions content to show in my template. How do I do that?
A: You can show content from another person's page. However, you will not be able to edit the content.

  1. Create a new page
  2. Click “Page Properties”
  3. Under “Page Type” select “Advanced”
  4. Click “OK” on the message window that pops up. Your page will refresh to show advanced options.
  5. Towards the bottom of the page, under “Show content from this page instead:”, select the page.
  6. Choose your “Template”
  7. Choose your “Content Layout Template”
  8. Save and Close

Q: If I create an information request form, how can I make sure the visitor’s information is secure?
A: Secure a visitor's information when they request information by:

  1. Edit “Page Properties”
  2. In the “Page Type” drop-down, select “Advanced” The Advanced page type is the same as the standard, just with some extra functionality.
  3. Click “OK”
  4. Scroll to the bottom of the page and make sure the "Enforce HTTPS (SSL)" box is checked.
  5. Save and close

Q: My URL address has number after it (e.g. I don’t want the number there, I want my page name there.
A: The number is the database ID of that page. To really make the URL’s more publishing friendly, you will need to set an “alias” for your page. Giving your page an “alias” will replace that number with the alias name that you give it. (e.g. www.umd.umich.eduabout_us/)

Alias’s are limited to a certain number of characters. Choose your alias carefully and be careful not to conflict with redirects. Check with your CM-I.

If there is an identical alias name out there, Typo3 will automatically generate a number after the alias (e.g. www.umd.umich.eduabout_us1/)

Q: Can I use HTML in Typo3?
A: Yes. Click the “Toggle HTML Code” button [< >] to enter HTML code. (Typo3 may not convert all HTML code. There are limitations.)

Q: The “Save & Show” button does not work.
A: There are two possible reasones for this. First, the “Save and View: function produces a pop-up window showing your work. Your Internet settings may prevent this pop-up window from showing. Either adjust your Internet settings or preview your work in a new browser.

Second, if you get a "broken link" message, you may not have selected a template and layout. Go back to the "Page Properties" for the page and select a template and layout.

Q: What is the correct spelling/formatting for email, online, website and internet?
A: UM-Dearborn Writing Style Guidelines use the following: e-mail, online, Web site, Internet.

Q: What is the correct formatting for phone numbers?
A: UM-Dearborn Writing Style Guidelines use the following: 123-456-7890.

Q: How many different heading sizes are there?
A: Five

Q: How many different font sizes are there?
A: Seven

Q: How many different colors are available?
A: Eleven--black, red, orange, yellow, green, blue, purple, brown, pink, light gray, and dark gray

Q: What are the different “layout types”?
A: Currently, there is only a white background layout in three different column formats. Eventually, different layout types will be defined. These layouts will offer different backgrounds, and effects for content blocks. Content managers will be notified when the layouts are available.


Q: A funny little arrow/letter/file shows up after I “set” my link. Why? Do I need to keep it there?
A: Typo3 automatically generates a little icon next to the image or text you are making a link. Go ahead and delete only the image.

Q: All of my links are underlined. I don’t like it and I want to get rid of it.
A: Compliance with federal statutes regarding Web accessibility issues require UM-Dearborn links be underlined in the Body Text area. This formatting is unchangeable.

Q: I noticed that some of my links open in a new window, and some open in the current window. Why? Is there a best preactice?
A: Yes, links should open in the same window, except the following as described in the Web Content Management Best Practices:

  • External links outside of the University of Michigan-Deaborn.
  • PDFs
  • Word documents

Links in the left navigation links will always open in the same/current window.

Q: Do I have to let anyone know if my URL changes due to deleting a page and creating a new one, or changing my alias?
A: Yes. E-mail the CM mailgroup at Please refer to the Web Content Management Best Practices for more information.

Q: I created a new page for which I have a published URL. I need to make sure when someone visits that published URL that they go to the new page I created. Can published URL’s be redirected to the new web page I have created?
A: Yes. Coordinate with your school/unit CM-I. Redirects are sent to the Helpdesk with the following information: the old URL and where it should go to.


Q: I want to use a photo   that I see on the new Website. Where can I find those?
A: The University of Michigan-Dearborn has a Photo Library containing photos in several categories, such as Architecture, Students, Faculty, Architecture, Sports and Athletics, and more. All photos have been approved for reproduction for University use. Visit the Photo Library and follow the simple steps for downloading photos.


Q: I don’t like the photos on my page/template. Can I change them?
A: The large photo at the top of the template is static and cannot be changed without prior consultation with and approval from the Marketing department.

The smaller photo on the bottom left of the screen changes each time the page is visited by the user. Currently there are over 20 photos in the “library” that rotate in and out randomly. (Refresh your screen to see a new photo.)

Images will be changed out in future Web refreshes, if necessary.

Tracking Reports

Q: Can I track how many hits my pages get?
A: Yes. A standard report can be generated through Typo3. The report must be set up by the Helpdesk. Coordinate with your school/unit CM-I for report set-up.