This workshop outlines the sources of conflict, and how to address different types of conflict.

While many people tend to be conflict avoidant, the fact is that we all negotiate regularly, whether it's convincing a co-worker that your idea should be implemented, deciding with your spouse where your next vacation will be, or getting your kid to clean his room. Being well-schooled in conflict management and negotiation techniques can help you face these situations with confidence. 

Special focus will be given to delivering critical feedback while preserving relationships. The workshop also reviews the key characteristics of distributive and integrative bargaining situations, and strategies for approaching them. In short role-play exercises, participants will practice negotiating to achieve the best outcomes. We will gain a deeper understanding of the effectiveness of negotiating strategies by comparing outcomes among the class. The professor will assign a some pre-reading which is highly recommended prior to attending the workshop.

Presenter: Joy Beatty, Organizational Behavior, College of Business, University of Michigan-Dearborn

The session will run from 8:30-4:30 and lunch will be provided.

Location: University of Michigan-Dearborn College of Business
19000 Hubbard Drive, Fairlane Center South, Dearborn, MI 48126

Cost: $300
Group pricing and multi-program discounts may be available.  Contact Timothy Davis at for more details.

College of Business

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