University of Michigan-Dearborn leaders have been working with University of Michigan officials and health professionals to closely monitor the spread of COVID-19 over the past several months.

Our goals are to deliver on our mission while protecting health and safety by minimizing the potential spread of the disease, both within our community and in the broader society. 

Use this page to get more information and answers regarding campus services.

Buildings & Services

Is the Mardigian Library Open?

The Mardigian Library continues to support UM-Dearborn students, faculty and staff through a variety of online resources. Librarians and library staff are available for virtual research support and to answer questions during virtual library hours. The Library has an external pick-up/return service near the library entrance. All physical materials, including books, loanable tech, and DVDs, are available for checkout. All returned items are sanitized before being placed back into circulation.

Will Advising, Tutoring, Supplemental Instruction, and Learning Centers still be available?

Access academic advising (START, CASL Advising & Academic Success Office, CECS Advising Office, CEHHS Office of Student Success, and COB Advising and Registration Office) along with our tutoring services, Supplemental Instruction and the Learning Centers (Kochoff Language Lab, Math Learning Center, Science Learning Center, and Writing Center) will be available. These offices and programs, however, will be moved to a virtual modality and be delivered remotely. Please use these resources, and reach out to each office to schedule appointments and consultation. 

Student success programs including the Math Learning Center and Supplemental Instruction will return to limited on campus activities. These activities will be appointment based with a small number of tutors and students participating and adhere to appropriate social distancing and public health protocols.

Is the Student Food Pantry still available?

Students needing to access the Student Food Pantry should email umdearbornpantry@umich.edu to set up an appointment. 

Is Counseling and Psychological Services (CAPS) still available?

Counseling and Psychological Services (CAPS) will continue all appointments with existing clients, though these appointments will not be conducted face to face. Clients will receive information from CAPS shortly, with further direction. CAPS will still take on new clients.

Unfortunately, we are no longer able to provide group therapy sessions but we will be offering anyone involved in group therapy individual appointments. 

CAPS After Hours will still be available 24 hours a day, 7 days a week at (313) 593-5430. 

CAPS has also developed resources for students to help you practice good self-care, manage difficult transitions and de-stress.

Will Research Labs at UM-Dearborn remain open?

The university has begun a phased approach to reopening research labs on campus. The first phase of labs in CASL and CECS reopened on Monday, June 8. Research labs will continue to operate differently in the months ahead to protect health and safety. For more information on health and safety preparations in regards to research visit the Environmental Health & Safety website.

For CECS specific information visit - https://umdearborn.edu/cecs/research/cecs-research-lab-reopening-plans

Is Food Service available on campus?

Food Service is currently not available on campus. During the absence of campus food service, please find local restaurants offering carry-out and delivery service at https://detroitfoodupdates.com/. You may search by restaurant name or search by city. As an additional resource, the UUE team compiled a reference list of restaurants in Dearborn and Dearborn Heights that are currently offering carry-out and/or delivery services.

Bookstore

Rental Questions

I rented a textbook from the bookstore and it is due back on April 28, how am I supposed to return it if the store is closed?

You can ship your rentals back to the bookstore at any time. A return label can be purchased and printed from the bookstore website: www.umd.bncollege.com. Or, you can drop off your rental Monday-Friday, from 11am-3pm, by parking in the designated spots in front of the University Center and call 313-593-5551.  Bookstore staff will pick up your rental and check it in. Please have all your receipts for any rented texts or, your order number(s), phone number, and email address you used when you rented your texts.

When should I send my rental/take them back to the bookstore?

You can ship your rentals back to the bookstore at any time.

What will I need to be able to print my pre-paid UPS label?

You will need your order ID number, the email you confirmed when you rented your textbooks and a credit card for the shipping fee.

What if I don’t know my order ID number or what email address I used?

If you rented your textbooks online, then you would have received an email confirmation with your order ID number in it. If you did not rent your textbooks online and do not know your order ID number, or you are unsure of what email address you used, then please contact the bookstore by emailing sm458@bncollege.com.

Do I have to drop my prepaid UPS package at a UPS store?

You are able to schedule a pickup at your home by calling 1-800-PICK-UPS.

What if I am done with my rented book and I want to ship it back now?

You may ship your rented books back to the bookstore at any time, or you can use our curbside service, Monday-Friday, from 11am-3pm. We are now able to receive your rental returns.

What if I already shipped my rental books back to the store?

If you have already shipped your books back using the UPS label and they have not been bounced back to you, then you should be all set.

What if I shipped my rental books back and they were returned to sender?

If you have already shipped your rental books back to us and they were returned to you, you will just have to print off a new label. Go to www.bncollege.com and select the rental return tile to print off a new label and reship your rental books.

What if I’d rather wait until the bookstore reopens to return my rentals?

-We do not recommend waiting to return your rented textbooks. Due to the continued COVID-19 crisis and the bookstore’s support of the university’s health informed plans for the Winter Term, the bookstore will remain closed to reduce the density of people on campus. You may also utilize the bookstore’s curbside pickup Monday through Friday, from 11am to 3pm. In the interim, we strongly recommend that you use our shipping label generator which can be found here.

What if I have a late rental that I never returned?

You can still return your Fall 2020 rentals. They must be returned no later than Friday, January 15. You may use our Curbside Service to drop off your late rentals, Monday-Friday 11am-3pm. Please be sure to include a copy of your receipt or your phone number, name and email address associated with your order(s). Once we verify the condition of the text, we will issue a refund for the replacement fees. Please do not ship back your late rentals.                                    

 

I have books that I did not rent. Can I sell them back to the bookstore?

Unfortunately, due to the continued COVID-19 crisis and the bookstore’s support of the university’s health informed plans for the winter term, the bookstore will remain closed to reduce the density of people on campus. Therefore, we are unable to buy back books right now. You can still try and sell your books back by clicking here.

Cap and Gown Purchases

What if I would still like to purchase my cap and gown even though the bookstore is closed, and commencement is not being held in person?

You can purchase your cap and gown by following this link: https://umichdearborn.shopoakhalli.com/purchasewizard/Welcome  and they will ship to your home. If you need honor cords, or have questions about cap and gowns, please email the bookstore at sm458@bncollege.com.

How will I receive my cap and gown?

You may purchase a cap and gown today and have it delivered to your home by ordering here. Please note, honor cords must be ordered through the bookstore. You may contact the bookstore directly at 313-593-5551 Monday - Friday 8:00 a.m. - 3:30 p.m. or you can email sm458@bncollege.com.

What if I am graduating with honors and I want to purchase my honors cords?

If you would like to purchase your honor cords, then please contact the bookstore for more information by emailing sm458@bncollege.com

 

Purchasing Winter Textbooks

How can I purchase my winter textbooks?

The bookstore’s website is available to place an order online. Please go to www.umd.bncollege.com.

 

How long will it take to process an order placed online?

It generally takes 24-48 hours to process your online order. However, due to the increased volume of web orders, it may take longer. You will receive an email confirmation and an email when your order has shipped or is ready for pickup. Don’t come to pick up your books until you receive the second email. 

Some books have a digital option. Does that mean that I will get my books faster?

YES! When you choose digital, and are paying with a credit card or Paypal, you will receive an email within 24 hours with access to your digital text. We highly recommend that you choose digital when it is available.

 

Is there a digital option available for every book?

No, unfortunately a digital option is not always available.

How can I pick up my order if the bookstore is closed?

The bookstore has Curbside Service Mon-Fri 11-3.

If you don’t want to pick your books up, you can choose the shipping option at checkout and we will ship to your home.

What if I am confused about the purchase options when I look at my classes on the bookstore’s website?

There are Course and Book Notes located in each class that can offer some explanation of what you should or should not purchase, depending on what is offered. If you still have questions about what is listed for your class, please email the bookstore at sm458@bncollege.com with your questions.

 

When will the bookstore start fulfilling winter textbook orders?

We start fulfilling online orders about two weeks before the start of class. This gives the bookstore time to receive textbook information from your instructors, order the books and get them on the shelves. 

 

Can I use financial aid when I place my order online for winter classes?

Due to the continued COVID-19 crisis and the bookstore’s support of the university’s health informed plans for the winter term, the bookstore will remain closed to reduce the density of people on campus. Therefore, the only way to purchase your texts using financial aid will be through the bookstore’s website which can be found at www.umd.bncollege.com. Just choose the financial aid payment key when checking out.

Can I use financial aid in the bookstore?

Due to the continued COVID-19 crisis and the bookstore’s support of the university’s health informed plans for the fall semester, the bookstore will remain closed to reduce the density of people on campus. Therefore, the only way to purchase your texts using financial aid will be through the bookstore’s website which can be found at www.umd.bncollege.com. Just choose the financial aid payment key when checking out.

Can I use my financial aid at any time to purchase my books and supplies?

No, financial aid can only be used during approved times. Please refer to the “more details” link under store hours on bookstore’s website for up to date financial aid information.

 

What if I don’t know if I have financial aid?

All financial aid questions should be directed to the Office of Financial Aid at umd-ask-ofa@umich.edu.

My order is on backorder. How long will it take to process?

Backorders can happen for many reasons. Typically, it can take 3-5 business days to fulfill a backorder, depending on the product that is on backorder. We strongly recommend that you double check our website to see if a digital option is available. Digital titles usually deliver within 24 hours if paying with a credit card or PayPal. 

What if I want to cancel my order?

You can cancel your order by emailing us at sm458@bncollege.com, or you can call us at 313-593-5551. Unfortunately, you are not able to cancel your order yourself.

**PLEASE NOTE** If you decide that you no longer need your book then you must contact the bookstore to cancel your order. Otherwise we will process your order and charge your account. Help us to save you time by canceling any orders or books you no longer want or need.

Bookstore Hours and COVID Related Guidelines

How long will the bookstore be closed?

The bookstore is following all federal, state, local and campus policies regarding social distancing guidelines and will remain closed for the foreseeable future. Please check the bookstore’s website for updated hours of operation by going to www.umd.bncollege.com. As always, please refer to the university’s webpage for all campus related coronavirus information.

 

Winter Curbside Pickup

Does the bookstore have any way that I can pick up my books?

Yes, the bookstore is now offering a contactless Curbside Service. Curbside will be available from 11am to 3pm, Monday through Friday.

How do I use Curbside Pickup at the Bookstore?

At check out, please choose “SERVICE Curbside Service:Available 11a-3pm M-F.” Once we have processed your order and you receive an email stating that your order is ready for Service, please proceed to the University Center on The University of Michigan-Dearborn campus. Please enter at the central entrance and follow the signage to “Bookstore Curbside Pickup.” Please park in a designated space and call 313-593-5551. A bookstore employee will be out with your books as soon as possible.

 

Can I drop off my rentals using the Curbside Pickup?

Yes, we recommend that you use the curbside pickup to drop off your rentals if you do not want to ship them back. Please proceed to the University Center on The University of Michigan-Dearborn campus with your rental returns. Please enter at the central entrance and follow the signage to “Bookstore Curbside Pickup.” Please park in a designated spot and call 313-593-5551. A bookstore employee will be out to pick up your rental books as soon as possible.

 

For Faculty 

How will our students order their books if the bookstore is closed?

Students can still purchase their books by going to https://umd.bncollege.com/shop/um-dearborn/home.

If the bookstore is closed how will students pick up their books?

The bookstore is currently offering free standard shipping on our website, so students can order their books online and we will ship them to their home.

If the bookstore is closed how will they process student’s orders?

Due to the disruption caused by the COVID-19 pandemic, the bookstore has altered the way in which we process our orders. We have partnered with the wholesale segment of our company to fulfill online orders direct from their facilities.

How long will it take for students to receive their texts if they are not being shipped from the bookstore?

Some orders will still be processed at the bookstore, but the majority of orders will come from our wholesale warehouse, located in Missouri.

Will students receive their orders in one shipment?

Due to the nature of the fulfillment process, students may receive their packages in multiple shipments.

Are there any alternatives for students, like e-book formats?

Yes, we have expanded our e-book catalogue. If there is an e-book option, then we strongly recommend that students pick this option first. In many cases it may be the only option listed.

Do students have to pick an e-book option?

No. Students can still choose a print format, if that is what they prefer. If a print format is not listed, then they should contact the bookstore for more information. However, our e-book formats offer instant delivery. Students will receive access to their e-books the same day.

What if a student tells us that there are no books listed for our class?

Then please reach out to the bookstore so we can figure out what the issue is.

What is the best method for contacting the bookstore?

For now, the best method for contacting the bookstore is via email: sm458@bncollege.com

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