Accounts and Password Assistance

Forgot your password or need access to a specialized service? The helpdesk can help change your UMICH password over the phone, and will escalate to the Accounts office any problem they can not help with.

Wireless Help

UMD-Secure allows campus members to seamlessly connect to UM-Dearborn's wireless internet as they move from building to building. Clicking on the xxx link uses an automated application called JoinNow to walk you through the connection process on your wireless device. Having trouble connecting? Come visit or call us at the HelpDesk and we'll get you connected.

IT Hardware & Software Recommendations

Standard configurations
Non-standard
All computers purchased for campus use will be installed using our standard image, including Windows 7 and Microsoft Office Suites.

Classroom Support

Software Installation
Classrooms and labs across campus have a standard suite of software, this list is available on our website. Many labs also have specialized to support local Academic Units.  If you need software installed in your classroom, by putting in a ticket, software licensed to the University can be installed in a lab or classroom. While we will make every effort to install quickly, please allow up to 2 weeks for installation.

Technical Support
Technical classroom assistance and AV requests are available to faculty using classrooms across campus.  Would you like help learning how to use the AV classroom equipment or do you need additional technology delivered to your classroom?  Visit our AV Request to schedule a technician to come to your classroom.

AV Consultations

Many conference rooms across campus are getting high-tech touch-ups to make them effective and fun collaboration and huddle spaces. Do you need a technology facelift for yours? Put in a ticket and an AV consultant will work with you to upgrade your space.

ITS Alerts and Outages

Check out the ITS System Status and Availability page to keep up-to-date on outages and maintenance schedules. You can also sign-up to receive email notifications regarding ITS service alerts, changes and outages by joining our front-line notification group on MCommunity.