Human Resources

Training and Development

Human Resources is committed to providing quality programs and services to support the University of Michigan-Dearborn. This site contains a number of resources to meet your needs--whether you're considering, starting, or building a career at UM-Dearborn.


Dear UM-Dearborn Colleagues,

I am pleased to announce the UM-Dearborn 2014 training and development programs. The Human Resources team continues to assess the development needs through requests by leadership and staff, review of development plan information on campus, and summary results of the previous staff satisfaction survey results and discussion groups. These training and developmental opportunities are designed to help improve staff performance and contribution levels, as well as further career development potential by helping to develop an individual’s knowledge, skills and abilities.

To register for any of the following offerings please contact UM-Dearborn Human Resources with your name, unique name, title, unit, department and short code at 593-5190 or email Your departmental short code will only be charged if you are unable to attend the class you are registered for. Please see UM-Dearborn HR web site for cancellation policy details.

Prior to registering for courses, staff members should reference their individual development plan and meet with their supervisor to collaboratively identify which of these programs is most appropriate to attend. Additionally, Kela Green McClure, Renee Mainor, Deborah Kamber are available to meet with you to assist in enhancing your development plan and making training selections if necessary.  Furthermore, we can assist you with identifying developmental opportunities that may not be provided in these offerings, yet are very important to an individual staff member.



Ginny Zarras


                      2014 Training and Development                                         Course Descriptions


To register: 

1) Web

2) Email 

3) Call 593-5190


7 Skills that Give YOU the Extra Edge! ~ NEW!

The most successful people are more than merely good technicians and “people-people.” In this session you will be introduced to the seven skills that will give you additional professional impact, practice each skill and then identify which ones will help you the most in your own life. You will learn to:

  • Demonstrate authenticity and trustworthiness
  • Apply engaging “opening lines” when meeting new people
  • Distinguish when to say no and when to always say yes to requests
  • Develop a greater sense of the environment around you
  • Recognize when to use the “Santa Principle” to increase your effectiveness

You will benefit by:

  • Knowing how to tell your story
  • Gaining greater self-awareness, allowing you to focus on your needs
  • Being able to live YOUR values

Audience: Anyone who is interested in increasing their personal effectiveness—particularly people in the earlier stages of their careers.
Category: Professional Development
Facilitator(s) / Presenter(s):
Deborah Orlowski, HRD
Date(s): Thursday March 13, 2014, 1:00pm – 4:30pm, 1120 PEC


Finding an Extra Hour Every Day: Time Management & Technology Strategies for Busy Professionals

Everyone wishes they had extra time in their day. Explore the most common areas of productivity loss (and possible gain) affecting many busy professionals today. Come and learn useful strategies for finding at least one extra hour of productivity every day!  You will learn to:

  • Identify key projects and integrate planning tools to better prioritize your work
  • Determine when to say “No” to unnecessary tasks
  •  Apply techniques to clear the clutter in your mind for better focus and attention
  • Choose different strategies for making your time in meetings more productive and efficient
  • Employ the concept of “padding” to better manage incoming information

You will benefit by:

  • Learning how to be honest with yourself about responsibilities, capabilities, and capacity
  • Developing strategies which allow you to identify important responsibilities and how to best allocate time to them
  • Knowing how to take advantage of expected and unexpected “downtime”

Audience: Anyone wishing to gain control over their workload and find extra time in their day
Category: Wellness and Professional Development
Facilitator(s) / Presenter(s):
Randall Dean, HRD
Date(s): Tuesday March 18, 2014, 1:00pm – 4:30pm, 1120 PEC


Defeating the 8 Demons of Distraction: Strategies to Increase Productivity and Reduce Stress

Success at work or home often depends on effectively dealing with distractions. Although a few distractions may be easily managed, if constant they can lead to feeling overwhelmed, irritable, and ineffective. You will learn to:

  • Recognize the eight common distractions that interfere with personal productivity and time management
  • Create a plan to improve your efficiency so that critical goals are met
  • Apply techniques to stop the interruptions of others so you can focus on the task at hand

You will benefit by:

  • Understanding how distraction interferes with productivity, peacefulness, time management, and organization
  • Increasing task completion, speed, and accuracy
  • Experiencing less stress and greater satisfaction as you move from good intentions to successful action

Audience: Anyone who would like to optimize their work/life settings, manage their minds, and organize their tasks
Category: Wellness and Professional Development
Facilitator(s) / Presenter(s):
Geri Markel, HRD
Date(s): Wednesday March 19, 2014, 1:00pm – 4:30pm, 1120 PEC

Team Building: Focus on Strengths for Optimal Performance

Team building techniques - come together to discuss best practices as well as learn from each other methods to both formally and informally build a cohesive work team. You will learn to:  

  • Identify the elements of a strong team  
  • Build a common understanding of positive team traits  
  • Discover ways to bring out the best in each other through focusing on strengths and recognition  

You will benefit by:

  • Taking away tools and resources and fresh ideas to building a stronger team
  • Learn best practices that are being used across campus

Audience: Faculty and staff members who are responsible for leading a team.
Category: Professional Development
Facilitator(s) / Presenter(s):
Ginny Zarras, Office of Human Resources
Date(s): Wednesday March 26, 2014, 1:00pm – 3:00pm, 1120 PEC


Take Charge of Your Career & Discover Your Strengths

Unsure where to go next with your career? Discover your strengths and preferred behaviors so that you can make career choices that match your skills (or be more successful in your current position).  You will learn to:

  • Identify your personal strengths through analysis
  • Apply your personal strengths in your career
  • Evaluate your individual patterns of behavior through assessment and match them to distinct career path
  • Describe the importance of a good fit between career areas and temperament
  • Explore career possibilities you may not have considered and evaluate them against your strengths and behaviors
  • Determine the gap (if any) between your current career and your long term goals
  • Recognize ways to network properly that can lead to new job experiences
  • Find alternative ways to develop experience in new job areas so you can realize the goals of your career plan

You will benefit by:

  • Knowing your strengths and behaviors and how they apply to your career decision
  • Making a voyage of self-exploration to determine which career path is right for you
  • Gaining a clearer sense of direction about your career
  • Having a written plan mapping out where you would like to go with your career, based on personal findings
  • Gaining a clearer sense of direction about your career
  • Becoming aware of the actions you need to take as a head-start in pursuing your plan

Audience: Anyone who would like to understand their strengths and apply them to their career path.
Category: Professional Development
Facilitator(s) / Presenter(s):
Ron Sober, HRD
Date(s): Wednesday April 2, 2014, 1:00pm – 4:30pm, 1120 PEC


Difficult Conversations - CANCELLED


Using the popular book, Difficult Conversations, this class will explore the elements of difficult conversations, along with ways to make them less stressful and more productive. You will learn to: 

  • Shift to a learning stance in order to better interpret the other person’s position 
  • Examine your assumptions about the situation
  • Recognize the part we each play in difficult conversations
  • Use the best ways to analyze and address the issue successfully

You will benefit by: 

  • Lowering your anxiety while holding a “difficult conversation”
  • Learning innovative techniques for better communication
  • Express yourself clearly and powerfully

Audience: Anyone who would like to improve their ability to manage challenging communication issues
Category: Wellness and Professional Development
Facilitator(s) / Presenter(s):
Deborah Orlowski, HRD
Date(s): Thursday April 3, 2014, 1:00pm – 5:00pm, 1120 PEC


Write What You Say - CANCELLED


Success in business demands concise, clear, and correct e-mails, letters, and reports. It all starts with the basic knowledge of grammar and punctuation. Overcome punctuation and usage challenges, catch up with today’s new writing styles, and learn to polish documents to perfection. You will learn to: 

  • Determine when and where to use commas and other punctuation to improve your communications
  • Apply practical grammar and punctuation rules to create easy-to-read documents
  • Recognize when to confront usage challenges such as “who or whom,” “that or which,” “ensure or insure” to create proper context in your writing
  • Use conversational writing techniques that help to engage your readers
  • Identify when to avoid overworked words and phrases that can cause your writing to appear less professional

You will benefit by:

  • Producing error-free documents that project a professional image
  • Revisiting the rules of grammar and punctuation – without all the jargon
  • Using the correct words and punctuation in your written work
  • Improving your ability to critique your own writing

Audience: Anyone who is required to present their ideas in writing and wishes to sharpen their business writing skills in ways that reflect the way they talk
Category: Business Process and Professional Development
Facilitator(s) / Presenter(s):
Jacqueline Doneghy, HRD
Date(s): Monday April 28, 2014 & Monday May 5, 2014, 1:00pm – 4:00pm, 1152 AB
*Please note that this is a two part class of which attendance is required in both sessions.


Here We Go Again Dealing with Change

Change is the only constant in our lives. In this course, you will learn to develop a manageable perspective on how to work with the disruptions, speed-bumps, and adaptations that occur as a natural part of everyone’s lives. You will benefit by: gaining some degree of control over how you deal with change; knowing the vocabulary for internalizing the effects of change and developing an action plan for dealing with change, now and in the future.  In this course you will learn to:

  • Identify the process of change in both work and non-work life situation
  • Discuss the stages that individuals must deal with during change
  • Examine various strategies for dealing with change successfully
  • Apply the best strategies to reframe situations in order to deal with them with the least amount of stress

Audience: Anyone dealing with change at work or in their personal life
Category: Professional Development, Wellness
Facilitator(s) / Presenter(s):
Wendy Shepherd, HRD
Date(s): Wednesday April 30, 2014, 1:00pm – 4:00pm, 1120 PEC


Business Process Mapping

In order to successfully improve work processes, you first need to understand them. Visually representing work processes with something called a “process map” can make it much easier to follow complex flows. You will learn to:

  • Apply the six-step Process Mapping Methodology to visually map out processes, identify waste, and analyze gaps and formulate action plans
  • Identify who should be involved in process mapping to ensure success
  • Employ the tools and best practices needed to launch a successful process mapping initiative

You will benefit by:

  • Knowing how to take the first steps toward improving your internal processes
  • Learning the tools and methodologies that are critical to successfully mapping processes in your organization
  • Having a better understanding of how things work within your organization

Audience: Anyone wishing to improve the efficiency of their organization’s business processes

Category: Professional Development, Business Process

Facilitator(s) / Presenter(s): Anita Schnars ,SPHR, GPHR,

Date(s): Wednesday May 7, 2014, 8:00am – 5:00pm, Location TBA



Discovering Stress Reduction: Fostering Energy and Creating Coping

No single style of coping fits every situation. Come explore the possibilities of expanding your energy to deal with stress. We will define the term stress, identify stressors, and discuss ways to help implement coping strategies.


·  To register please visit


Audience: All UM-Dearborn faculty and staff

Category: Wellness and Professional Development

Facilitator(s) / Presenter(s): John R. Sonnega, PhD, MHealthy Thrive!

Date(s): Wednesday, May 14, 1:00pm-3:00pm, University Center Kochoff Hall B

FOR THIS CLASS ONLY: Please register at

Customer Service


Walt Disney was an innovator and a visionary, but he was also one of the most successful business leaders of his time. Learn the principles that made Walt Disney one of the greatest business icons. Discover why customer happiness and satisfaction are influenced by: consistency in the delivery of exceptional service, processes, technology and people.  In this course you will learn:

•     The magic to delivering exceptional customer service every day
•     The benefits of excellent service
•     Why customer service satisfaction is based on perception
•     How to manage stressful situations and irate customers more effectively

Category: Professional Development
Facilitator(s) / Presenter(s):
Deborah Kamber & Anita Green, Office of Human Resources & Institutional Equity
Date(s): Friday May 16, 2014, 10:00am – 12:00pm, 1152 AB



UM-Dearborn’s Staff Performance Evaluation Process

In this session we will have an in depth discussion on the employee evaluation and performance enhancement. Taking a dive into why performance evaluations are conducted while learning about performance management as a system, what you can expect during the review process, and what is in it for you. Reward and motivation ideas and techniques will also be discussed.

Audience:  All staff members that that receive an annual evaluation and any staff and faculty members that are responsible for the evaluation of the performance of staff.
Category: Professional Development
Facilitator(s) / Presenter(s):
Kela Green McClure & Renee Mainor, Office of Human Resources
Date(s): Tuesday May 20, 2014 or Wednesday June 11, 2014, 2:00pm – 4:00pm, 1152 AB 




Excel 2010 - Part 2 (Intermediate Level)

Upon successful completion of this course, students will be able to: use advanced formulas; organize worksheet and table data using various techniques; create and modify charts; analyze data using PivotTables, Slicers, and Pivot Chart; insert and modify graphic objects in a worksheet and customize and enhance workbooks and the Microsoft® Office Excel® environment.

Audience:  This course is meant for those desiring to gain intermediate skill sets necessary for calculating data using functions and formulas, sorting and filtering data, using PivotTables and PivotCharts for analyzing data, and customizing workbooks.
Category: Professional Development & Business Process
Facilitator(s) / Presenter(s):
New Horizons Computer Learning Centers
Date(s): Wednesday June 4, 2014, 9:00am – 5:00pm, 1152 AB



An organization’s efficiency is reflected in the literal and grammatical accuracy of its official documentation. This course sharpens error-detecting skills and makes proofreading less burdensome. You will learn to: 

  • Use three different techniques to increase proofreading accuracy
  • Identify ways to scan documents for specific types of errors
  • Focus on details while concentrating on continuity
  • Examine your document to spot and eliminate the most common error

You will benefit by:

  • Rejuvenating your basic language skills
  • Saving time and energy when having to perform this laborious task

Audience: Anyone who would like to improve their ability to locate and correct errors in written documents
Category: Professional Development
Facilitator(s) / Presenter(s):
Jacqueline Doneghy
Date(s): Thursday June 5, 2014 & Tuesday June 10, 2014, 1:00pm – 4:00pm, 1152 AB
*Please note that this is a two part class of which attendance is required in both sessions.


Excel 2010 - Part 3 (Advanced Level)

Participants will learn about some of the more advanced features of Excel including automating common tasks, auditing workbooks to avoid errors, sharing data with other people, analyzing data, and using Excel data in other applications. 

Audience:  This course is intended for a student who has experience working with Excel and would like to learn more about creating macros, working with shared documents, analyzing data, and auditing worksheets.
Category: Professional Development & Business Process
Facilitator(s) / Presenter(s):
New Horizons Computer Learning Centers
Date(s): Tuesday June 17, 2014, 9:00am – 5:00pm, 1152 AB
Prerequisite Comments: Students enrolling in this class should have experience working in Excel, creating, editing, and managing workbooks. 


To register: 

1) Web

2) Email 

3) Call 593-5190


University of Michigan- Dearborn
Office of Human Resources
Training and Development Cancellation Policy

In order to continue to offer training and development opportunities at no cost to our campus community the office of Human Resources will be implementing a three business day cancellation policy starting January 1, 2014.  

All cancelled reservations must be received at least three business days prior to the class start time by contacting the Office of Human Resources at 313-593-5190 or emailing  Please include your name and the title and date of classes when leaving a voicemail or email message.  Any cancellations received after three business days prior to the class start date, attending less than 60% of the session/class, or a failure to show will result in the participant’s department being charged the full amount of the class fee.  Please contact the office of Human Resources for additional information regarding training fees.



Additional Development Opportunities

2014 Leadership Luncheon Series
The Leadership Luncheon Series will be open to invited graduates of our Leadership Enhancement Series (LES) and leaders across campus to connect and learn from presenters on a variety of topics.  

Invited staff and faculty and LES graduates.


Understanding & Preventing Workplace Harassment
The University of Michigan-Dearborn is committed to providing a respectful and motivating environment, free from discrimination and harassment.  Our Preventing Workplace Harassment training course is designed to help you understand what constitutes harassment, how to avoid engaging in behavior that could be considered harassing, and what to do if you witness or experience harassment.

Participants will learn:

  • The legal definition of harassment, discrimination, and retaliation
  • Determine the causes of harassment, discrimination, and retaliation
  • Identifying the types and forms of workplace harassment & discrimination
  • Preventative measures to adopt to ensure a safe working environment;
  • Learn how to communicate boundaries
  • Learn how to listen to others with respect          
  • Learn how to create synergy with others in the workplace           
  • Study guidelines for creating a respectful workplace.

Audience: All UM-Dearborn faculty and staff

Facilitated by the offices of Human Resources and Institutional Equity and will be offered at the request of the unit/department.



Additional Training Resources

HRD Courses - More than one hundred programs and courses designed to teach you new skills to help advance your career. Registration now available at My LINC / MAIS LINC

M-Pathways Training - M-Pathways systems training includes-- Financials/Physical Resources System, Human Resources Management System, and Student Administration System -- as well as the eMploy applicant management system, and numerous smaller systems that support various aspects of the University's business.

My LINC / MAIS LINC - Provides training, documentation, and communications for M-Pathways, eMploy, and the U-M Data Warehouse.

ITCS Education Services - Dedicated in providing quality computer training and education to the University of Michigan faculty, staff, and students.



Online Resources

I-9 Training Tutorial - This tutorial is intended to:  Help you learn how to process I-9s better; Raise your comfort level in working with the documents and policies involved;  Enable departments to ensure that employees are authorized to work and are compliant with I-9 standards; and  Serve as a quick and easy job aid and reference whenever needed.

 FMLA (Family and Medical Leave Act) Training Tutorial - The tutorial is intended for University employees whose job responsibilities include managing employee absences. The goal of the tutorial is to:  Help you understand the FMLA;  Outline the rights and responsibilities of the University and employees under the FMLA;  Raise your comfort level when managing FMLA absences;  Help ensure that units are meeting the notice requirement under the FMLA; and Serve as a quick and easy job aid and reference.



Career Development Training Resources

Career Services for Staff -  UM's Career Services for Staff Web site will direct you to a wealth of information including career self-assessment, career planning information and resources, University resources, and job search tools.

Tuition Support Program - The University’s Tuition Support Program is designed to help you further develop skills in your present position or prepare for a different position within the University.


The University of Michigan
Dearborn Human Resources

1020 Administration Building
4901 Evergreen Road
Dearborn, MI 48128

Phone:  313-593-5190
Fax:  313-593-3568