College is a time to learn more about yourself, your interests and build a foundation for the future. To help students focus on that and simplify the business side of university life — from the admissions process to applying for graduation — UM-Dearborn leadership created a new centrally located one-stop service spot.
Located just steps inside the University Center’s main entrance, the Enrollment Student Services team will be available to answer questions people may have about their student accounts, course registration and financial aid. This “One Stop” also offers another way for the UM-Dearborn community to connect students with a variety of campus services and resources.
Enrollment Student Services (ESS) Director Julie Faust said this new approach will get students the answers they need quickly. And, when needed, students can speak more in depth with a staff member familiar with the topic they have questions about. It officially opens on Tuesday, Aug. 31, for Wolverine Welcome Day/Go Blue Bash and students are encouraged to stop by and vote on the official office name.
“We want to connect our students to what they need to know in a fast and friendly way — without them having to go to multiple offices for answers and as a student-focused unit, we want the students' help in naming this exciting new area designed to support them.”
Faust said students can look for the friendly face and maize and blue "Ask Me" button. This staff member will be happy to assist the student and answer their questions. If additional steps are needed to explore the inquiry further, the staff member will introduce the student to an on-site subject matter expert to resolve the issue.
In addition, the ESS staff will help interested students learn how to navigate My UM-Dearborn, the new student portal, so they know where to find important campus announcements, see tasks that they need to complete, schedule appointments, get answers to questions and access key university resources. The staff will be giving portal tutorials during Wolverine Welcome Day.
Vice Provost for Enrollment Management Melissa Stone said the My UM-Dearborn student portal coupled with the development of the shared services model are recent examples of student success-focused advancements at UM-Dearborn. “We have been busy streamlining processes and developing new technology tools all with the goal of improving the way that we serve our students.”
Services will be available both remotely and in person Monday through Friday, 8 a.m.-5 p.m. with occasional extended hours. As the academic year progresses, the plan is to offer “pop-up” One Stop services at the Fairlane Center and in other campus locations.
Faust said having a specific point of contact for students to go with their university business inquiries is a customer service game changer.
“It’s all about helping students on their journey in a friendly, insightful way so they want to come to us. In addition to it being efficient, it’s a customer service model that’s less reactive and more proactive because we’re here to answer questions and streamline information to avoid potential challenges. It’s about looking at the student experience holistically.”
For more information about the Enrollment Student Services, email ESS Director Julie Faust.
