Contact Us
Welcome! Through our One-Stop, we provide a centralized student-facing hub for services that support your enrollment needs on your path to graduation. Our team is ready to respond to important questions you may have in regards to your registration, student account, and financial aid. Our team of professional staff excels at helping students and families navigate university policies and processes so that students can focus on their educational goals! We provide multiple ways for you to work with us and look forward to helping you!
| In-Person/Walk-in: | Virtual Front Desk | Phone: |
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Monday-Friday, 8:00 a.m. - 5:00 p.m. |
Monday-Friday 9:00 a.m. - 12:00 p.m. 2:00 p.m. - 4:00 p.m. |
(313) 593-5300 Monday-Friday, 8:00 a.m. - 5:00 p.m. |
My UM-Dearborn Portal
Search FAQs and/or Submit any question in your My Dearborn Help Center or access self-service tools:
My Help Center
In your MyUMDearborn Student Portal, you have the power to:
When should I make an appointment with my Financial Aid Success Team:
We understand some students have more complicated financial aid circumstances. With the One-Stop supporting your general questions, your financial aid success team is able to work with students who have more complex situations on their path to graduation. We recommend an appointment be scheduled in the following circumstances, to ensure we can devote the time to helping you through those areas noted that do require more time and assistance to resolve.
Not sure if you need an appointment? If you are not sure, submit a question to the one-stop per any of the methods above as they will always escalate to a financial aid advisor if needed.
| Student Academic Progress (SAP) | Student who are not making satisfactory academic progress should discuss the steps needed to successfully complete your degree with financial aid funding |
| Officially withdraw or stop attending classes in semester you have received Federal Aid | For students who borrow Federal Aid and are thinking of withdrawing, it is recommended you set up an appointment to discuss implications |
| Special Circumstances Appeal | For students who have applied for financial aid, and have had a change in their family circumstances since filing the FAFSA and/or need assistance with a financial hardship to have a financial hold removed. |
Appointment Office Hours
| In-Person and Virtual Office Hours (In-Person, Zoom, Phone): | |
|---|---|
| Monday-Friday | Please review hours of availability within the Scheduling Portal |
* Please remember that student information is released only to the student (with certain exceptions) under the Family Education Rights and Privacy Act (FERPA)--unless the student has authorized a person to obtain specified information. Federal law governs the release and access to student educational records. If you want your parent(s), spouse, or other designated individual(s), the student must complete the Authorization to Disclose Information Form with all required documents to allow access to your information.