Contact Us

Welcome! Through our One-Stop, we provide a centralized student-facing hub for services that support your enrollment needs on your path to graduation. Our team is ready to respond to important questions you may have in regards to your registration, student account, and financial aid. Our team of professional staff excels at helping students and families navigate university policies and processes so that students can focus on their educational goals! We provide multiple ways for you to work with us and look forward to helping you!

In-Person/Walk-inVirtual Front Desk (Zoom)Phone

Outside Room 1600 Social Sciences Building


8:00 a.m. - 5:00 p.m.

Monday-Friday (Zoom)

9:00 a.m. - 12:00 p.m.
2:00 p.m. - 4:00 p.m.



8:00 a.m. - 5:00 p.m.

When should I make an appointment with my Financial Aid Success Team:

We understand some students have more complicated financial aid circumstances. With the One-Stop supporting your general questions, your financial aid success team is able to work with students who have more complex situations on their path to graduation.  We recommend an appointment be scheduled in the following circumstances, to ensure we can devote the time to helping you through those areas noted that do require more time and  assistance to resolve.

Not sure if you need an appointment? If you are not sure, submit a question to the one-stop per any of the methods above as they will always escalate to a financial aid advisor if needed.

Student Academic Progress (SAP)Student who are not making satisfactory academic progress should discuss the steps needed to successfully complete your degree with financial aid funding
Officially withdraw or stop attending classes in  semester you have received Federal AidFor students who borrow Federal Aid and are thinking of withdrawing, it is recommended you set up an appointment to discuss implications
Special Circumstances  AppealFor students who have applied for financial aid, and have had a change in their family circumstances since filing the FAFSA and/or need assistance with a financial hardship to have a financial hold removed.

Appointment Office Hours

In-Person and Virtual Office Hours (In-Person, Zoom, Phone):
Monday-ThursdayPlease review hours of availability within the Scheduling Portal



* Please remember that student information is released only to the student (with certain exceptions) under the Family Education Rights and Privacy Act (FERPA)--unless the student has authorized a person to obtain specified information.  Federal law governs the release and access to student educational records.  If you want your parent(s), spouse, or other designated individual(s), the student must complete the Authorization to Disclose Information Form  with all required documents to allow access to your information.

Office of Financial Aid and Scholarships

Outside 1600 - Social Sciences Building
4901 Evergreen Road
Dearborn, MI 48128
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