About Enrollment Management
The Division of Enrollment Management (EM) is responsible for providing leadership in developing a campus culture of strategic enrollment management to meet recruitment and retention goals. The leadership focuses on using best practices, data, and analysis in innovative ways to inform decisions and develop services and processes that ensure the best possible experience for students, from prospect through graduation. Whether collaborating with campus on enrollment strategies, or executing daily the critical work that goes into helping to guide students through the enrollment life cycle; the following teams carry out this important work.
EM Strategy and Support
Facilitates campus wide enrollment strategies, guided by a strategic enrollment management (SEM) plan to implement data-informed initiatives that align with the campus mission to meet enrollment KPIs.
Located: Enrollment Collaboratory, AB
One-Stop Student Services
Supports seamless student service related to enrollment, including admissions, financial aid, registration, student accounts, and student portal navigation. Manages student knowledge base and chatbot. Works closely with other core areas both in EM and across campus to ensure students get the answers they need to support them on their path to graduation.
Located: James C. Renick University Center (During Renovations scheduled March 2024-January 2025 temporarily located in Social Sciences Building (SSB)
Undergraduate Enrollment
Facilitate and optimize undergraduate (FTIAC & Transfer) recruitment & yield, creating and strengthening community college partnerships, dual enrollment pipelines, and strategies in international recruitment.
Located: James C. Renick University Center (During Renovations scheduled March 2024-January 2025 temporarily located in Social Sciences Building (SSB)
Graduate Enrollment
Facilitate and optimize campus-wide graduate recruitment, admissions, and enrollment efforts, as well as help monitor and improve graduate student success metrics and support systems.
Located: Enrollment Collaboratory, AB
International Affairs
Support the needs of international students and scholars including oversight of immigration regulations, health insurance, cultural and academic adjustment, and serve as advocate for campus internationalization.
Located: James C. Renick University Center
Financial Aid & Scholarships
Support making college affordable for students and families by facilitating institutional (need and merit), state and federal aid opportunities that support recruitment, retention, student success, and graduation of students. Ensures that we meet compliance with Federal, state, and institutional regulations and guidelines.
Located: James C. Renick University Center (During Renovations scheduled March 2024-January 2025 temporarily located in Social Sciences Building (SSB)
EM Communications & Events
Supports EM Offices to provide strategy to plan, collaborate and execute events and communications to aid in recruitment and retention. Works closely with External Relations on marketing strategies and partners campus wide in executing events, from recruitment events to orientation activities.
Located: Enrollment Collaboratory, AB
EM Operations & Technology
Supports daily enrollment operations, from admission to registration activities to support students from recruitment through graduation. Partners with EM and other stakeholders across campus to optimize technology, enhance operations, maximize resources, and increase efficiencies. Troubleshoot system issues, engage in new system set up, and develop business processes. Works closely with ITS and Registrar.
Located: Enrollment Collaboratory, AB
Where We Are Located:
We conduct university business both in-person and virtually, with both locations open Monday - Friday, 8 AM - 5 PM
Student Facing Support Teams: Located: James C. Renick University Center (During Renovations scheduled March 2024-January 2025 temporarily located in Social Sciences Building (SSB). In-Person Presence Monday - Friday, 8 AM - 5 PM
Non-Student Facing Teams: Located: Enrollment Collaboratory in Administrative Building (AB)