Student Accounts

Welcome to Student Accounts!

Mission Statement

Student Accounts is dedicated to providing superior customer service, ethical professional standards, and fostering the fiscal learning experience through accountability and integrity among our students, families, and the University of Michigan-Dearborn community.  Our experienced team of staff members strives to empower and assist our customers to meet financial obligations and provide financial transactions with innovation and efficiency.

Self Service at myaccount.umd.umich.edu

Students have 24/7 computer, smartphone, and tablet access to a wide range of features and services available at the Student Accounts Self-Service website.  Students can use this to pay their tuition charges online, view billing statements and courses using E-Bill, sign up for semester long payment plans, set up checking or savings accounts to receive Direct Deposited Refunds, and pay the enrollment deposit online using a credit card, or electronic check.  We are glad to offer flexible ways for students to conveniently review their assessments and pay at any time.

Questions about your refund delivery should be directed to Heartland ECSI's Dedicated Customer Service Team at 1-844-700-0134.

Coronavirus (COVID-19) Consideration

Student Accounts office will be operating under reduced hours until further notice with limited functions; this includes being unable to answer phone calls and conduct in-person business matters. Please remember the Student Accounts Self-Service website will still be available 24 hours a day, 7 days a week to make electronic checking payments, credit card payments, view student account activity, and check your refund status.  All other concerns can be addressed by emailing myaccount@umich.edu and including your University ID. Student Accounts will respond to your email in a timely manner, and appreciates your understanding and patience through these challenging times.

Students may now request to contact or be contacted by Student Accounts staff via phone or Zoom. Scheduling a phone conversation with Student Accounts staff and scheduling a live video or audio online chat via Zoom video conferencing may be available during limited hours. Student Accounts staff will use Zoom via a waiting room feature where you will speak with staff in a one-to-one chat when your turn in line is ready. The Zoom waiting room does not force students into group conference chat with other students while waiting for your turn. Preparing your computer or smartphone to send and receive speaking audio is required. Using the video feature is not required. Having your University ID available to ask questions is still highly recommended. Student Accounts may record the Zoom interaction to further enhance our customer service initiatives.

Location & Hours

The Student Accounts Office is located in Room 1187 of the University Center next to the UM Credit Union. Please email our office at myaccount@umich.edu with any account related questions.

Our office hours are Monday-Friday, 9am-5pm.

*During Add/Drop periods, we offer extended service hours. Please call Student Accounts for these times. 

 

Student Accounts

1187 -
University Center (UC)
Phone: 
313-593-5255
Fax: 
313-593-3917
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