About ITS
ITS Units
Administration
Provides administrative support for ITS, including financial management, purchasing, contracts, and employment.
Applications
Supports the Banner administrative database, WebFocus reporting system, Perceptive content management system, and approximately 24 additional administrative systems, which together record and store all student transactions. Staff and faculty across campus use these systems to enter and access information on classes, register online, make credit card payments, check grades, and view the catalog and schedule. The team is responsible for implementation of new systems and upgrades; maintaining and developing the databases; and working with departments to meet reporting needs.
Infrastructure
The Infrastructure team supports in-building network, systems, phones, and security. Network services include networking throughout each building, wifi, and the firewall policy. Systems services including operating our virtual server environment, Windows servers, Linux servers, storage subsystem, and data centers. The team is responsible for administering, monitoring, and maintaining the health of those systems which includes routine maintenance such as patching, updating, and applying security best practices. Security services include maintaining a secure server environment, advising on data security and contracting issues, educating the campus community about security best practices, and serving as a local campus resource following the guidelines of the university's Information Assurance department.
IT Operations and Desktop Support
The Operations Team supports systems across campus for faculty, staff, and students. The team is responsible for all office and instructional space computers, faculty/staff printing, audio visual systems, conference room systems, hardware purchasing consultations/recommendations, software licensing and packaging, vulnerability management, and digital signage. The Operations Team also supports research computing needs and will consult on needs for special campus projects and requests.
Service Desk Technicians
The ITS Service Desk employs both full-time staff and students that possess more advanced technical skills, including the ability to diagnose problems and perform basic hardware repairs, software installation and upgrades, and other hardware installations. Technicians can install software and troubleshoot computers either in person or remotely. They can also reset Umich passwords and voicemail PIN numbers, clean up viruses, and sanitize older computers and prepare for disposal. Service Desk technicians provide customer service to faculty and staff and must have excellent interpersonal and communication skills.
Constituent Relationship Management
The CRM Team supports UM-Dearborn's use of Salesforce for our Constituent Relationship Management System. The team collaborates with departments and stakeholders to design, build, and maintain functionality within Salesforce and its related tools to enhance the student experience. Key processes within our CRM include the student application and admissions experience, student advising, student case management, and the My UM-Dearborn Portal.