Workshop 1

The beginning of the program focuses on a simple yet crucial element that can be easily in all aspects of life, including police work, home, or in the neighborhood - active listening. In essence, this is a non-lethal method used by crisis negotiators to de-escalate a person in crisis.

• Participants learn and engage in discussion on the 'Crisis State' and the components of returning someone to a more rational state
• Case studies of crisis interventions highlight the methods used in situational control
• Exercises demonstrate individual understanding of both active listening and crisis intervention